We’ve been looking at Phillips and Phillips’ study on the 11 reasons training efforts fail. Today we are looking at a reason I bet you could’ve guessed without a large scientific study.
Participants Are Not Held Accountable for Results
Management can learn and consultants can study and train endlessly, but if participants are the actual drivers of real performance change. In our entitlement, drive-thru society participants are notorious for pointing the finger all the way up the management chain to the CEO without ever accepting responsibility. (more…)
